"Wanting to play chess against yourself is as paradoxical as wanting to walk in your shadow."Stefan Zweig

Assistance

Connection

During the connection, an error appears, indicating your incorrect login or password
If you no longer remember your password, you can request to reset it at this address

If you think your password is correct but you can't log in, you may be banned from the platform.
A message appears telling you that you have been banned or you cannot connect
During the connection, a message indicating that you are banned appears when you have used the game or the website in a roundabout way.
It may be that this is an unintentional error on your part, if you believe that this is the case, we invite you to contact us at the bottom of this page indicating:
  • Your name, first name and email address as you indicated when registering
  • Describe as precisely as possible the action you took which led to this blockage
  • If you have followed a link, please indicate it
Please read the tournament rules, as well as the terms of use of our platform for more information on the reasons for the ban.

General conditions of use
Tournament rules
When connecting to the game, nothing happens and no error message appears
Make sure you have your game updated to the current version (v1.90).
You can download the latest version at this address

If you already have the latest version installed, you may have a momentary connection problem with our servers. Wait a few minutes before trying again.

If the problem persists, please contact us using the form at the bottom of this page.
When launching the game, a message indicates that you have to download the new version of the game
In order to guarantee the security of our platform, the game is updated frequently. You must download the new version (v1.90 currently) to be able to play safely.

You can download the latest version at this address

Access to the game

When clicking on the download link nothing happens
Depending on your system, something may be preventing the direct download of the game application.
  • On Smartphone: In this case, keep pressed for a few seconds on the download link, and click on "Download link"
  • On Computer: In this case, right click on the download link, and click on "Save link as"
  • On Mac / Iphone: The game application is not yet compatible with the Apple system
If the problem persists, please contact us using the form at the bottom of this page.

Account

After purchasing crowns they are not visible on my account
The crown purchase request can take up to 24 hours. If the request is still not validated after this time, contact us using the form at the bottom of this page.
How to convert my tokens into money
The conversion of token into money takes place from your account according to the following procedure:
  • You must have more than 2000 tokens in your safe to be able to convert them
  • Click on the "Withdrawal ⇉ Money" button to convert your tokens
  • Withdrawal requests can last up to 48 hours
Contact us